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Customer Support


Context Help

If you get lost inside our hosting Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A context menu will appear. It comprises thorough information about all the operations that you can perform on the page in question. Each popup appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive selection of tutorial videos describing how to use our Control Panel. They're designed for those of you who want to see how things are being done rather than only reading articles. In this way, anyone can swiftly become familiar with our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you searching for, take a gaze at our comprehensive Frequently Asked Questions section, which contains questions asked by real clients and provides real solutions. We frequently update our FAQ database with new questions & answers so as to encompass all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you need in the FAQ section either, we have a excellent team of tech support engineers available 24/7 and eager to assist you with any problem. Each support ticket you submit will be answered within sixty minutes (the average trouble ticket response time is about twenty mins), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 282056

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com